Privacy Policy

Privacy Policy for RoyalAce.ca

Effective Date: May 12, 2025

Site https://royalace.ca ("we," "us," "our") places a high priority on the privacy and security of personal information belonging to our players situated in Canada. This Privacy Policy details our practices concerning the collection, use, disclosure, and protection of your personal data when you visit our website and use the services we offer.

Our operations are conducted in full compliance with the requirements of the Personal Information Protection and Electronic Documents Act (PIPEDA) and all other applicable provincial privacy laws across Canada.

Information We Gather

We collect various categories of personal information necessary to provide you with our online gambling services, administer your account, facilitate transactions, and comply with relevant legal and regulatory mandates. The types of personal information we may gather include:

Identification and contact details, such as your full name, date of birth, gender, residential address, email address, telephone number, and particulars from government-issued identification (like a driver's license or passport) for identity and age verification purposes (KYC).
Financial information, including payment card details, banking information, and other monetary data essential for processing both deposits and withdrawals.
Information related to your player account, such as your chosen username, password, security questions, and other associated account details.
Comprehensive records of your betting and gaming activities, transaction history including deposits and withdrawals, and other interactions conducted on our platform.
Technical data, including your device's IP address, browser type and version, time zone settings, operating system, and other technical specifics when you access our website.
Usage data, providing insight into how you interact with our website and services, including pages viewed, links clicked, and your gaming sessions.
Records of communications exchanged with us, including your interactions with our customer support team through various channels.
Your stated preferences concerning receiving marketing communications and other notifications.
Information available in the public domain, where relevant and permissible for verification or preventing illicit activities.

We primarily collect personal information directly from you when you register for an account, utilize our services, or communicate with us. We may also obtain certain information from external sources, such as identity verification providers, financial institutions, and regulatory authorities, when necessary for legal and security compliance.

How Your Information Is Used

We utilize your personal information for several essential purposes:

To set up, maintain, and effectively manage your player account and provide you with access to our gaming services.
To process your financial transactions efficiently, covering both the funding of your account and the withdrawal of winnings.
To operate, maintain, and continually enhance our website and the range of gaming options available, aiming to personalize your experience and analyze usage patterns to improve our offerings.
To deliver responsive and helpful customer support and address any inquiries or issues you may encounter.
To implement and manage measures promoting responsible gambling, which includes facilitating the setting of personal limits, offering self-exclusion options, and identifying usage patterns that may suggest a need for support.
To protect the security and integrity of our platform and actively detect and prevent fraudulent activities, collusion, or other unauthorized behaviours.
To ensure strict compliance with our licensing obligations, anti-money laundering (AML) regulations, and all other applicable legal and regulatory frameworks within Canada.
To provide you with tailored promotional offers, bonuses, and information about our services, strictly based on your marketing communication preferences (you always have the option to opt-out).
To evaluate and mitigate potential operational and financial risks associated with providing our services.

Cookies and Similar Technologies

Our website employs cookies and comparable technologies to enhance your user experience. These small data files stored on your device serve various functions, including:

Enabling core website functionalities and allowing secure access to your account.
Analyzing how our website is used to inform improvements in performance, usability, and design.
Supporting targeted marketing efforts on our platform and potentially on external websites.

You have the ability to manage and control your cookie preferences through your browser settings. While most web browsers are configured to accept cookies by default, adjusting your settings to decline them may impact the full functionality and your overall experience on our website.

Sharing Your Personal Information

We may share your personal information with specific third parties under certain circumstances, including:

External service providers who perform essential functions on our behalf, such as processing payments, conducting identity verification checks, providing IT support, and assisting with marketing initiatives. These providers are legally bound by strict confidentiality agreements.
Government bodies, regulatory authorities, and law enforcement agencies when legally required or deemed necessary to fulfil our compliance obligations, particularly those related to responsible gambling and anti-money laundering efforts.
Financial institutions directly involved in processing your transactions.
Specialized organizations focused on the prevention of fraud and the confirmation of identities.
Other parties with your explicit consent or when disclosure is otherwise permitted or required by applicable law.

We do not engage in the sale or rental of your personal information to any third parties.

Data Security Measures

We have implemented robust technical and organizational security protocols to protect your personal information against unauthorized access, accidental loss, alteration, or unauthorized disclosure. These safeguards include the use of encryption, firewalls, secure server infrastructure, and strict access controls. Furthermore, we ensure that all our personnel and any third parties who handle personal information are subject to stringent confidentiality obligations.

It is important to acknowledge that no electronic transmission or storage method is entirely impervious to risk. While we employ commercially reasonable measures to protect your personal information, we cannot provide an absolute guarantee of its complete security.

Retention of Information

We retain your personal information only for the duration necessary to achieve the specific purposes for which it was initially collected, including fulfilling any legal, accounting, or reporting requirements. The precise period for which we retain certain data may vary depending on the type of information and the specific purpose for its use, in accordance with applicable laws.

Your Privacy Rights

In accordance with Canadian privacy legislation, you possess certain rights concerning your personal information. These may include the ability to access your personal data, request corrections if the information is inaccurate or incomplete, withdraw your consent for the collection, use, or disclosure of your data (subject to legal or contractual limitations), and lodge a complaint with the appropriate privacy oversight body in Canada.

To exercise any of these rights, please contact us directly using the contact information provided below. We may need to request specific details from you to verify your identity and ensure that your request is legitimate.

Cross-Border Data Transfers

Your personal information may be stored or processed in facilities located outside of Canada. In such instances, your data could potentially be subject to the laws of the jurisdiction where it is processed and stored, and may be accessible to governmental, judicial, or regulatory bodies within that jurisdiction.

We take steps to ensure that any transfer of personal information outside of Canada aligns with applicable Canadian privacy legislation and that your data is afforded a level of protection comparable to that required within Canada.

Policy Updates

We may revise and update this Privacy Policy from time to time to reflect changes in our operational practices or evolving legal requirements. Any such updates will be posted on our website and will be accompanied by a new effective date. We encourage you to review this policy periodically to stay informed.

How to Contact Us

Should you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to contact us at: [email protected]